Complaint Investigation Report

415600870-11-19-2024-14-AS-KHOS-DBCNSF-20241125094303

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/12/2024 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20241112094538

On 11/19/2024, Licesning Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit. LPA met with the administrator Roberto Balauro and explained the purpose of today's visit. There is one client present and three staff.

During today's visit LPA interviewed staff and reviewed P&I. LPA reviewed the P&I of all 4 residents and the logs. Per the P&I reviewed all is accounted for. Only one client does not have P&I held by the facility due to that client having a conservator. Per money count and P&I log reviewed, the client money held at the facility is current. LPA attempted to reach the complainant but there is no answer and no voicemail set up. LPA cannot confirm if this allegation took place at this time. This allegation is unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.

Report is reviewed with the administrator and a copy is provided.