Complaint Investigation Report

According to the administrator, on the same day, she notified the Maintenance Director and Director of Assisted Living to survey the area for the grab bars and to ensure it does not interfere with opening and closing of the fire door. The administrator indicated, she emailed R1's responsible party on 4/3/26, notifying him/her that the Maintenance Director needed to assess the area and check to see if they had the grab bar on hand and notified R1's responsible party that the grab bar was ordered on 4/2/26. Based on the service order reviewed, the grab bar was ordered on 4/2/26. Maintenance Director and Administrator confirmed that the grab bar was installed in R1's room on 4/9/26.

Based on interviews conducted, documents reviewed, and information collected, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED.

Report is reviewed with administrator, Katherine Tazawa and a copy is provided.