Complaint Investigation Report

Regarding the allegation staff does not treat residents with dignity and respect, according to the reporting party, the facility management is cruel, lacks sympathy and only cares about protecting their own kind of ethnic race.

During the investigation, LPA interviewed the administrator, staff and residents. The administrator denied this allegation and indicated that staff are welcoming to all residents and any visitors that visit the facility. Based on 2/2 staff interviewed and 4/4 residents interviewed, it was indicated that they have never observed staff being discriminatory or disrespectful. Residents interviewed indicated that staff are welcoming, respectful and attentive to residents and families.

Based on the interviews conducted and information collected, these allegations is deemed to be unsubstantiated meaning although these allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with Administrator and a copy is provided with appeal rights.