Complaint Investigation Report

During the complaint visits conducted on 1/30/25 and 2/11/25, LPA toured both floors of the facility. LPA did not observe any residents sleeping on the floor on the first and second floor. LPA observed 12 residents in their wheelchairs in the main dining room/common room on the second floor with staff present. The other residents were observed to be in their bedrooms or walking in the hallways. Based on interviewed staff, no residents have been observed sleeping on the floor on the second floor.

Based on the interviews conducted and observations, the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is unsubstantiated at this time.

Report is reviewed with Resident Services Director, Mary Anne Rodriguez and a copy is provided.