Complaint Investigation Report

During the investigation, LPA interviewed 6 residents, 4/6 residents indicated that they’ve seen cockroaches at the facility, however staff does treatment. Administrator provided LPA receipts of the treatment solution that was purchased, in addition LPA observed all the treatment solution in the garage. According to the administrator and staff interviewed, the facility was sprayed inside and outside with the treatment solution and are spraying as needed.

Regarding the allegation, facility staff are not allowing resident to receive visitors, according to the reporting party, the facility does not allow Resident 1 (R1) to receive family visitation.

During the investigation, LPA interviewed the administrator who indicated that they did not refuse visitation, however notified R1’s family member to contact R1’s conservator who is the responsible party. R1’s family member was still able to come visit according to staff interviewed. LPA interviewed 5 residents, 3/5 indicated that they have family that come to the facility to visit.

Regarding the allegation, facility staff are not safeguarding resident’s belongings, according to the reporting party, the facility lost Resident 1 (R1’s) French dutch oven.

During the visit, LPA interviewed R1, administrator and reviewed R1’s LIC621 (Client/Resident Personal Property and Valuables). Based on R1’s LIC621, there was no personal belongings logged. According to the administrator, R1 did bring in personal belongings, however it was not logged because R1 keeps it in his/her room and is responsible for it. In addition, administrator indicated that items are logged on the LIC621 only if the facility holds on to the belongings for residents. LPA interviewed R1 who indicated he/she does not remember bringing a dutch oven to the facility and will check his/her previous facility.

Based on the interviews conducted, information collected, and observations made, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with Administrator and a copy is provided.