Complaint Investigation Report

415601066-12-12-2023-14-AS-KHOS-D32RYQ-20240304122642

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/08/2023 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20230308102358

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to investigate further the allegations received and deliver findings. LPA met with assistant administrator April Pacaldo and explained the purpose of today's visit.

During the course of the investigation LPA conducted interviews, reviewed documents, and made observations through out the facility. Documents reviewed showed that bills, pay checks, and the facility as a whole has enough money to operate. Statements reviewed showed the incoming and outgoing items paid out as part of the facility operation. This allegation is unfounded.

This agency has investigated the complaint alleging, Facility is in financial distress. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.