Complaint Investigation Report

LPA interviewed the administrator who denied the allegation and stated that the facility has sufficient staff to care for the residents and the facility just hired several new staff members. In addition, the administrator stated that she has good communication with R1's responsible party and this allegation was not brought up by the responsible party who visited R1 on a regular basis.

LPA interviewed R1's responsible party who stated that for the most part, the facility has sufficient staff to care for R1 but there were times when R1 had to wait a little longer for assistance as the staff was busy with other residents.

LPA interviewed R1's family member who visited R1 regularly and stated that this facility is the best place for R1 and he/she has not observed R1 to have unpleasant odor and/or unkempt during the visits.

After the investigation, this allegation is deemed to be unsubstantiated.

Regarding to the allegation of- facility staff failed to observe resident for physical changes, the reporting party stated that during a visit in Oct 2023, R1 had black and blue bruises all over R1's face.

As part of the investigation, LPA interviewed the responsible party, the family member, and reviewed documents.

According to R1's responsible party and a family member, the facility was aware of the black and blue bruises on R1's face because in Oct 2023, they were notified by the facility that R1 had an accident which resulted black and blue bruises on R1's face. They stated that after the accident, the facility implemented safety measures to ensure R1's safety.

Based on the documents provided by the facility, there was an incident report completed by the facility in Oct 2023 reporting R1's accident and the report indicated that it was reported to the responsible party.

After the investigation, this allegation is deemed to be unsubstantiated.