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Complaint Investigation Report

Silverado Senior Living - Belmont Hills, Belmont05/05/2022Licence 415600869

Census66
Date signed05/05/2022 10:09:24 AM
The inspector’s account

415600869-5-5-2022-14-AS-KHOS-CECLBS-20220512083713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/17/2022 and conducted by Evaluator Komal Charitra

COMPLAINT CONTROL NUMBER: 14-AS-20220217094555

Facility is not following COVID protocols

On May 5, 2022, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver the above allegation. LPA met with interim Administrator, Robert Snee, and Director of Health Services, Glynis Marcantel joined shortly therafter. LPA explained the purpose of the visit.

Regarding the allegation that facility is not following COVID protocols, the complainant alleged that residents who had tested COVID positive were able to roam around the facility, dine and commingle with COVID negative residents. During the investigation, LPA reviewed facility COVID mitigation plan and interviewed staff members and it was indicated that there is a dedicated isolation unit at the facility for those who test positive for COVID, however the Administrator at the time did not want to move the positive residents, reserving the isolation area for residents who required higher level of care. In addition, interviewed staff indicated that because the residents have dementia, it was difficult to isolate them in their rooms, but the facility staff did try to ensure the positive residents were not in close proximity to the negative residents.

Based on the documentation collected and interviews conducted, the facility failed to follow COVID protocols, therefore the preponderance of evidence standard has been met; therefore, this allegation is Substantiated.

Deficiency of the Residential Care Elderly California Code of Regulations, Title 22, Division 6 is observed and cited on a LIC 9099D. Failure to correct the deficiencies may result in civil penalties.

Report reviewed with the interim Administrator and the Director of Health Services and a copy is provided with the appeals rights is provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction