Complaint Investigation Report

415600869-11-12-2021-14-AS-CSMH-CLR2HG-20221202162443

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/07/2021 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 14-AS-20210707130755

Staff are not assisting resident with hygiene needs

Resident's bathroom was dirty and malodorous

Linens were not provided for resident's bed

Food served to residents not of the quality to meet their needs

On this day at 1100hrs Licensing Program Analysts (LPA) Jaime Vado and Komal Charitra conducted an unannounced visit to deliver findings on the allegations received. LPAs met with resident serviced direct Glynis Marcantel regarding the findings.

During the course of the investigation LPA Vado conducted made facility observations and observed R1 and her room. LPA Vado made additional observations on this day regarding resident foods and observed the buildings and grounds including resident rooms and the room of R1. R1 was observed in her bed during these observations and did not want to get out of bed. Linens are in place during these observations. The restroom of R1 was observed but LPA did not detect any odors or see any unwashed resident items in the restroom. LPA observed lunch was and saw many fresh food items served to residents such as salad, salmon, brown rice, vegetables, and fruit. LPA also inspected facility food supplies and menu and observed all are in place. During observations R1 did appear clean in clothing and hygiene needs. LPA asked about hygiene concerns and facility is able to meet her needs and R1 mostly complies when it comes to daily hygiene. Facility cannot force resident to wash hair or cut These allegations are unsubstatiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.