Complaint Investigation Report

Furthermore, according to Staff 1 (S1), he/she had an interaction with the reporting party when the reporting party came to the facility to visit to current residents. S1 indicated he/she notified Staff 2 (S2) to let the residents know that the reporting party was at the facility to visit them, however according to S2, he/she indicated that he/she was never told to go check on the residents to see if they wanted the reporting party to visit. Nevertheless, the facility denied resident rights to visitors.

Based on interviews conducted and information collected during the investigation, the preponderance of evidence standard has been met. Therefore, this allegation is determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties.

Report was discussed with Administrator, and Appeal Rights provided.