Complaint Investigation Report

The Regional Vice President of Operations stated she has seen photos of the missing furniture in R1's room before and after the relocation but she stated that she did not have any specific details because it was handled by the previous management company, Integral Senior Living (ISL) and they did a major clean up before the residents returned.

According to R1, many furniture and other personal belongings were missing from the apartment after returning to the facility. R1 also stated that a laptop was missing, many garbage bags that were packed with personal items were thrown away without his/her permission.

According to R1's family member, they made a police report after discovering the furniture and other items were missing from R1's apartment and they have photos to proof. R1's family member stated that they have shared these photos with Cogir management, and they were told that they would be reimbursed when the police report was finalized.

Based on the before and after photos of R1's apartment, it revealed that many furniture was missing such as a bookshelf, table, chairs, entry furniture, etc.

Based on the written communication dated February 4, 2025, the Regional Vice President of Operations stated that the facility will reimburse R1's family member for the missing items when the police report was finalized. However, a copy of the police report dated 2/18/2025 was provided but the reimbursement was not issued.

After the investigation, this allegation is deemed to be substantiated because there was photos to proof that furniture and other items were missing from R1's apartment after R1's returned to the facility, and there was a written communication in February 2025 from the Regional Vice President stating that R1 will be reimbursed but as of today, R1 and R1's family member has yet been reimbursed.