Complaint Investigation Report

During the visit, LPA reviewed R6’s call button response log and interviewed R6. According to R6, staff are responding to his/her call button on time. In addition, R6 indicating that he/she understands and is not complaining when staff take longer to respond at times as staff are assisting other residents. Based on R6’s call button response log, staff do respond timely to R6’s calls.

Based on interviews conducted and information collected, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED.

Report is reviewed with Regional Sales Specialist, Jessica Wiggins and a copy is provided.