Complaint Investigation Report

During the investigation, LPA interviewed staff and residents. According to the administrator, the elevator service being used currently during construction requires a key to get inside and/or outside the facility. According to staff interviewed, depending on the day and time, it may take staff longer to get to the elevator to assist residents, however all residents have access to the elevators. Based on the residents interviewed, there have been several times where it's taken staff more than 10 minutes to open the elevators to go inside and/or outside the facility causing residents to miss their appointments and/or sit in their cars.

Based on the interviews conducted and information collected, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties.

Report is reviewed with Administrator, Jose Acumabig and a copy is provided with appeal rights.