Complaint Investigation Report

374604307-11-22-2022-18-AS-DMUN-CMTQGU-20230106111008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/17/2022 and conducted by Evaluator Chinwe Nwogene

COMPLAINT CONTROL NUMBER: 18-AS-20221117141153

On November 22, 2022, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to the facility to investigate the above allegation(s). LPA met with Caregiver, Leslie Estrella who was informed of the purpose of the visit. During the investigation, LPA interviewed staff, and conducted an inspection of the facility.

Regarding the allegation “Facility is in disrepair”. It was alleged that facility has mold in the big bathroom and under the kitchen sink and that the big bathroom is under reconstruction. LPA Interviewed staff who stated there was no mold under the kitchen sink, only in the bathroom but the mold was removed when the big bathroom was being remodeled. LPA conducted inspection of the facility, including bathroom and kitchen, and observed facility to be clean and in good condition.

Regarding the allegation “Facility is malodorous”. It was alleged odor from the mold in the bathroom was making staff sick. LPA interviewed staff who stated staff cleans everyday, deep clean twice a week and clean the bathroom three #3 times a day. LPA conducted an inspection of the facility, including bathroom and observed facility to be clean and not malodorous.

Based on LPA’s interviews with staff, and inspection of the facility there is not enough evidence to support the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Leslie Estrella.