Complaint Investigation Report

Allegation: Staff refused to accept resident back after hospital stay

The detail of the complaint alleges that R1 was admitted to the hospital for an evaluation and was discharged the same day. The facility refused to allow R1 to return and did not provide an eviction notice.

On 12/02/25, LPA Lee reviewed, and evaluated the following documents: R1 Physician's report (dated 3/3/23), House rules for conduct (dated 3/21/23), Physician's orders (dated 4/1/23) R1’s Discharge document (dated 3/16/23), Outside agency notes (dated: 5/2/23, 4/26/23), Physician's communication (dated: 4/10/23), and R1's Individual Service Plan (ISP) for ALW program (dated: 5/26/22).

At the time of the investigation follow-up, no staff or resident interviews were available regarding this complaint. As a result, there is insufficient evidence to support the allegation. While the allegation may have occurred or may be valid, the evidence does not meet the standard of a preponderance to confirm whether the violation did or did not take place. Therefore, the allegation is classified as UNSUBSTANTIATED .

A copy of this report will be mailed to last known address: 2354 Watson Way Vista CA 92081