Complaint Investigation Report

The detail of the complaint alleges that on 5/4/23 a resident called 911 for a lift assist, because staff did not respond to resident’s call for help.

At the time of investigation follow-up, there were no available records to review or interviews of staff and residents for this complaint. There is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation: Staff did not answer resident's call button in a timely manner

The detail of complaint alleges that on 5/10/22 a resident called staff using call button and staff did not respond.

At the time of investigation follow-up, there are no available records to review or interviews for this complaint. There is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known address: 2354 Watson Way Vista CA 92081