Complaint Investigation Report

Allegation: Staff does not ensure residents are spoken to in an appropriate manner

The detail of complaint alleges, “the staff will yell at them and say things like "mind your own business…and shut up"

At the time of investigation follow-up, there were no available records to review or interviews of staff and residents for this complaint. There is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation: Staff does not ensure personal privacy is accorded to residents in care

The detail of complaint alleges that staff do not allow residents to have private conversations while in the dining hall.”

At the time of investigation follow-up, there are no available records to review or interviews for this complaint. There is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.