Complaint Investigation Report

The detail of the complaint alleges that on 6/17/2023, at approximately 4:37am deputies found R1 outside the facility, on the road in a sweatshirt and diaper and allegedly had been yelling for help for over an hour.

During the follow-up investigation, no records were available for review. An interview with Staff Member S1 was conducted on 7/11/23; however, the individual had been employed for only about one month and was still in the process of completing new hire training. Based on the information obtained, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation: Facility does not meet resident's care needs

The detail of complaint alleges that the staff does not meet residents’ care needs

At the time of investigation follow-up, there are no available records to review or interviews for this complaint. There is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

The detail of complaint alleges that staff neglects residents

At the time of investigation follow-up, there are no available records to review or interviews for this complaint. There is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report will be mailed to last known address: 2354 Watson Way Vista CA 92081