Complaint Investigation Report

Regarding allegation "Facility is not adhering to resident's dietary needs" Resident One (R1) stated the facility serves food that is salty and goes against R1's dietary needs. It was alleged that R1 is on a required low sodium diet, but the facility does not abide by it. R1 allegedly gets the same food as everyone else. LPA conducted interviews with staff, residents, and conducted a record review for R1 that does not corroborate R1's claimed low sodium dietary needs. R1's Physician report and Physician Orders show R1 does not have any special dietary needs and is on a regular diet. Interviews with staff and residents revealed that the facility provides alternative options for the residents to choose from. Thus, this allegation is Unsubstantiated.

Regarding the allegation " Facility is not giving resident's their mail in a timely manner" LPA conducted interviews with staff and residents and found the claim did not corroborate with LPA's findings. Through interviews conducted with residents and staff, LPA found that mail is distributed daily and that residents do not have issues receiving their mail in a timely manner. Thus, this allegation was UNSUBSTANTIATED.

A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was discussed with and provided to Executive Director Levina Dubose