Complaint Investigation Report

Allegation: Facility does not provide meals in the quantity necessary for residents.

This complaint alleges that the facility does not provide sufficient portion sizes to residents.

On 03/29/25, between 1:00 pm and 2:00 pm, LPA Richard interviewed five (5) Residents, #2-6 (R2- R6). LPA found, Five out of five denied the allegations and stated that the facility serves good-quality food and ample servings. Five out of five residents stated that they could ask for a second serving if they were not full. The residents stated the facility served them three meals a day and snacks between meals.

On 03/29/25, between 2:00 pm and 3:30 pm, LPA interviewed six (6) staff, #1-6 (S1- S6), and found 6 out of 6 staff stated that the meals served were sufficient portion sizes. Staff interviewed stated that Residents can ask for a second serving of food when requested. Additionally, 6 out of 6 staff members stated that the residents are served high-quality, nutritious meals with various options, and no resident has complained to staff about not being served enough food. On 03/29/25, at 2:00 pm, LPA interviewed the Executive Director (ED)/ Domingo, who denied the allegation and stated that the facility provides sufficient food to residents daily. ED/Domingo states the facility food items are consistently stocked, and food delivery occurs two times per week to ensure food items are replenished.