Complaint Investigation Report

Allegation: Resident sustained injuries while in care.

The complaint alleged that the client has bruising on the right ear and above the right eye. On March 05, 2026, LPA interviewed the Administrators (A1), and (A2) both of whom denied the allegation and stated the C1 has a habit of aggressively tapping the hand to the face. On the same day, LPA interviewed three staff members (S1-S3), all of whom denied the allegation and stated that C1 was very active, pinching, and hitting themselves in the face. Additionally, LPA interviewed two clients (C2-C3), all of whom like living here and stated the staff treats them well. LPA records reviewed by the physician for quarterly reports and the behavioral assessment indicate that C1’s behaviors are physical aggression, outburst, grabbing and hitting oneself. LPA also reviewed the facility’s progress notes that showed that C1 sometimes had aggressive behavior toward staff, self, clients and destroying furniture. LPA also reviewed the Unusual Incident Reports sent to Community Care Licensing Department (CCLD) on 06/01/2022, and all the appropriate parties were notified.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview conducted. A copy of the report was provided to the Administrator Brenda Cruz.