Complaint Investigation Report

Allegation #1: Staff roughly handled a resident.

The complaint alleged that a staff member was rough and impatient while preparing a resident for the morning, pulling on R1's arm and shoulder.

On 02/12/2026, between 10:38 am and 11:30 am, the Department interviewed the Administrator (A1) about the allegation. A1 denied the allegation and said that staff are trained to use appropriate techniques to assist residents based on their abilities. A1 mentioned that staff are instructed to contact A1 if a resident appears uncomfortable or in pain and to file a report if a resident reports an injury. A1 stated they were not aware of any caregiver handling a resident roughly to prepare the resident for the morning.

On 02/12/2026, between 10:43 am and 11:30 am, the Department interviewed 2 staff members #1-2 (S1-S2) regarding the allegation. Both staff members denied the allegation and stated that they did not handle the residents roughly.

On 02/12/2026, between 10:43 am and 11:30 am, the LPA interviewed three residents (R1-R3) regarding the allegation. All three residents denied the allegation and stated that they had never been handled roughly by staff. R1 also mentioned that the staff is very helpful. On 02/12/26, at 11:00 am, the department interviewed a witness (W1), who also denied the allegation that R1 was roughly handled by staff.