Complaint Investigation Report

Regarding the Allegation : Staff did not address a residents hygiene needs while in care.

This complaint alleged that the facility staff did not brush R1 teeth weekly. Records review indicate the following: Physician report indicate R1 is verbal and has health issues. Admission agreement indicates that resident moved into the facility on 07/13/2022. Admission agreement page 7 section 10 and 16 indicate that staff will help with R1 hygiene and dental needs. Agreement does not indicate how many times per week the R1 teeth will be brushed. Teeth brushing Calander indicates that staff has brushed R1 teeth 7 days a week from 02/2023 to 04/2025.Interviews indicate the following: S1 indicates that staff brush R1 teeth 7 days a week and a calendar is kept for their records. S1 indicates that they help R1 brush R1 teeth 7 days a week and keep a calendar of which staff brush R1 teeth and how often. R1-2 could not answer any questions due to health issues and was non-verbal. R3 indicates that R3 brushes R3 teeth every day with no help from staff.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff did not address a residents hygiene needs while in care” is found to be UNSUBSTANTIATED.

No deficiencies cited during today's visit.

An exit interview was conducted, and a copy of the Complaint Report were provided to the Staff Daniel Carballo (S1).