Complaint Investigation Report

Staff do not ensure food of adequate quantity is provided to residents in care.

On the allegation that staff do not ensure residents in care receive an adequate amount of food, it is the concern of the reporting party (RP) that the licensee asked staff to feed the residents small portions of food, because food is being wasted. To investigate the allegation, LPA Mixson conducted interviews with staff, residents, licensee and two witnesses, on 09/20/2023 and on 02/23/2024. Six out of six (6) staff interviews revealed that the staff always ensure that residents receive sufficient food, and plenty of water and drinks. Three out of three (3) residents interviews revealed that they receive plenty of food, and there was never a time when there was not enough food or that they missed any meals. Witnesses’ interviews revealed that when they visit the residents at the facility, they have observed sufficient food being served as part of the residents’ meals; they have not heard concerns from the residents about meals and food portions. The interview with the licensee revealed that the licensee had a meeting with staff, in which the licensee stated that there was a concern about the food, however the concern had to do with the excessive amount of food which was being wasted and being thrown out. The licensee stated that the management team is simply saying “serve smaller portions and if the residents consume all the meal and request more, offer/serve more”. Furthermore, LPA Mixson conducted a tour of the kitchen area, and the food supply was adequate as per CCL Regulations. The LPA observed residents eating their meals. LPA Mixson was able to observe that residents with special diets were provided with special meals.

Based on the information obtained through observation, and interviews, the facility staff is providing residents with adequate amounts of food. Therefore, this allegation is deemed Unsubstantiated at this time.