Complaint Investigation Report

Administrator indicated the doors were not broken and Additional Witness was attempting to access the wrong door to enter the facility. Administrator stated the doors were recently replaced and the suite identifiers had yet to be installed; therefore, Additional Witness was attempting to access the wrong door. Additional information obtained from interviews with staff advised the allegation is not accurate and there are no required repairs. It was stated the facility has a maintenance team to take care of any issues or concerns with the upkeep and maintenance of the building and grounds.

Additionally, there were no other reported incidents where staff or visitors were not able to enter or exit the building due to the doors being locked or in disrepair. Information obtained from resident interviews revealed residents had no noted challenges with being able to enter or exit the building through the doors.

Furthermore, residents confirmed there were no concerns with facility being in good repair. LPA’s review of the records revealed there was no construction or repairs to the building during the time period of this investigation. LPA accessed all doors during the inspection of the facility.

Based on interviews, record reviews, and observations, the allegation Licensee does not ensure the facility is in good repair at all times has been deemed unsubstantiated. An allegation determined unsubstantiated means although the allegation may have occurred, there is not sufficient evidence to support the listed allegation.

An exit interview was conducted. A copy of this report was explained and given to Licensee, Maria Craig.