Complaint Investigation Report

LPA’s record review of R1’s discharge papers from Tri-City Medical Center on 08/28/2023 at 04:10pm had a diagnosis of a Facial or Scalp Contusion and R1 had a bruise to forehead prior to being admitted to the facility on 08/28/2023. POA confirmed R1 had a bruise on the forehead and under the eyes before being admitted to the facility due to a fall at her previous facility. Based on LPA’s interviews and record review this allegation is unfounded at this time.

Regarding the allegation “Staff verbally abused resident in care” LPA’s interview with POA and record review revealed that R1 has a history of paranoia and making inappropriate comments. POA stated R1 has a history of making accusations of physical abuse from previous caregivers. LPA’s record review of Tri-City Medical Center physician’s report states R1 has been having frequent paranoia due to advancing dementia. POA does not believe staff had verbally abused R1 while in care. Based on the information obtained from interviews and record review there is no evidence to corroborate the allegations of verbal or physical abuse that could have occurred therefore this allegation is UNFOUNDED.

A finding of unfounded means that the allegation(s) was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted where this report and LIC811 was reviewed and provided to caregiver Bugia.