Complaint Investigation Report

Staff did not keep facility free of insects.

On the allegation that staff did not keep facility free of insects, it is the concern of the Reporting Party (RP) that the facility is doing nothing about the bed bug issue and believes it has been a problem for months. On 09/19/2024, LPA George conducted an interview with the RP who stated that R1 sits in their bedroom chair and picks off the bugs off their arms. Furthermore, LPA George conducted a facility visit on 09/24/2024 and was unable to inspect the rooms due to not having access to the rooms due to being treated for bed bugs.

On 04/26/2025, LPA Urena interviewed the Resident Services Director (RSD) about the bug infestation. The interview revealed that the facility did experience a bug infestation problem in September of 2024. The infestation was taken care as follows: By relocating the residents to vacant rooms, removing residents’ clothes and linens (bagging the clothes and linens, treating them with heat, then washing them), and treating the rooms with heat for 48 eight hours followed by spraying the rooms with bug spray. The rooms were aired out for at least 24 hours before residents were allowed to return. Record review of at least two exterminator and pest control companies’ invoices revealed that the facility has kept up with monthly pest control services to prevent re-infestation. Residents’ interviews revealed that they have not experienced bug problems since last year when the rooms were treated. Staff interviews revealed that they were aware of the bug infestation. LPA Urena was unable to interview R1.

Based on the information obtained through interviews, observation and record review, the allegation that staff did not keep the facility free of insects was confirmed. Therefore, the allegation is deemed Substantiated at this time.

Pursuant to the California Code of Regulations, Title 22, Division 6, Chapter 6, the following deficiencies were observed and cited (9099-D) during the visit.

Citations were issued. Exit Interview was conducted. A copy of the report and Appeal Rights were issued.