Complaint Investigation Report

A review documents and interviews conducted with staff revealed that the family of R1 was issued a check for the appropriate refund amount, which covered the remaining nine days following R1's passing. The family of R1 became upset when the administrator attempted to assess an additional charge for painting the bedroom walls. However, no additional fees were ultimately charged for normal wear and tear. Therefore the allegation that the Licensee is not adhering to the resident's Admission Agreement is unsubstantiated.

It was alleged that staff mismanaged R1's medication by failing to administer morphine to the resident. Interviews conducted with staff and a review of obtained documents revealed that R1 had a physician's order for morphine to be administered on an as-needed basis for pain and shortness of breath. Additionally, an interview with R1's family indicated there were no concerns regarding the administration of medication to the resident. Therefore the allegation that staff mismanaged R1's medication is unsubstantiated.

A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violations occurred.

An exit interview was conducted and a copy of this report, and appeal rights were provided to Anna Wilson.