Complaint Investigation Report

Interviews with clients revealed that the provider is supportive and nice. They did not report that the provider is aggressive at any time. Interviews with another outside source revealed that the provider is always available and helpful. They are always with the clients and the clients admire and respect the providers. They also did not corroborate that the provider is verbally abusive. Interview with Staff revealed staff denied allegation of being verbally abusive. The allegation is unsubstantiated. An exit interview was conducted with Yarinn Gonzalez and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.