Complaint Investigation Report

S2 stated that the resident did not complain of any pain and the resident continued to the restroom to brush his teeth and wash up after breakfast.

Clients interview revealed that they feel safe in the facility and had not observed or experienced any physical mistreatment by staff.

OS1 reported that the facility provided good care to the residents and responded quickly with any questions or concerns that OS1 had.

LPA observations revealed no signs of resident distress or visible injury to any residents. Staff were observed interacting respectfully and appropriately with residents. The environment appeared calm, and residents were engaged in routine activities.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Stanley and Gemma Alegre, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided by mail.