Complaint Investigation Report

374603004-9-26-2023-08-AS-DPOL-CY3QTC-20231130112654

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/12/2023 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20230712084931

Staff did not treat resident(s) with dignity.

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to close a complaint investigation regarding the above-mentioned allegation. LPA identified herself and met with Monica McDade, Program Manager, to discuss the purpose of the visit and elements of the complaint.

It was alleged that staff did not treat resident(s) with dignity. Interviews with clients revealed that the staff are friendly and treat them with respect. Interviews revealed that there are some clients that staff have to talk louder too and talk with a firm voice due to their cognitve ability. Interviews revealed that Client 1 (C1) gets fixated on different items and when they do they have to be louder than usual because they will not listen nor respond. Interviews with staff revealed they talk and treat the clients with respect and dignity.

The allegation of staff did not treat resident(s) with dignity is unsubstantiated. An exit interview was conducted with Monica Mcdade, Program Administrator. A copy of this report and Licensee Appeal rights (LIC 9058 03/22) were provided at the end of the visit.