Complaint Investigation Report

Interviews revealed staff denied hitting C1 or any other clients. Interviews revealed that staff would never hit any of the clients.

It was also alleged that staff did not treat clients with respect. Interviews revealed the staff treat all clients with respect. Interviews revealed the staff work closely with the clients and assist them with their needs. There were no complaints about the staff not treating the clients with respect. Interviews revealed the staff do not yell at the clients.

The investigation did not produce supporting evidence or supporting witness statements to substantiate staff physically abused client and staff did not treat clients with respect. Based on the evidence obtained from interviews, and record review, the complaint allegations are unsubstantiated.

An exit interview was conducted with Tony Tapia, staff and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.