Complaint Investigation Report

Interviews revealed there were two staff and one staff was making sure the other client was safe. Interviews revealed the second staff called Sonny the house manager, the PERT team came and the fire dept came and they took C1 to the hospital.

It was alleged that staff did not ensure reporting requirements were followed. Interviews revealed staff did ensure reporting requirements were followed by filling out the incident reports and sending them to Community Care Licensing (CCL) and San Diego Regional Center (SDRC). Interviews revealed after every incident there is an incident report filled out and sent to the reporting party and to the agencies. Interviews revealed there is a report process where the staff explain the situation to the house manager and they write up the incident report and then management will approve it. Interviews with an outside stated all incidents were reported.

Based on the evidence obtained from interviews, the complaint allegations of the client sustained unexplained injuries while in care and staff did not ensure reporting requirements were followed is unsubstantiated; as there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted with Edgar Casillas, Staff and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) was provided at the conclusion of the visit