Complaint Investigation Report

Interviews revealed that visitor in question makes disturbances and causes commotion each and every visit. Interviews revealed that in fact they observed the visitor speak inappropriately to other staff and clients. Interviews did not produce any evidence that staff speak inappropriately to visitor in the presence of residents.

It was alleged that staff speak to resident inappropriately. Interviews revealed that staff are respectful and kind to the clients. Interviews with an outside source also revealed that the staff are always professional and treat the clients with dignity and respect. Client interviews did not produce any evidence to verify staff speak inappropriately to resident in care

It was alleged that the facility phone in disrepair. Interviews revealed the phone works properly. LPA observations revealed a working phone. Interviews did not produce any evidence to verify facility phone in disrepair

Based on the evidence obtained from interviews, and record review, the complaint allegations of staff speak inappropriately to visitor in the presence of resident in care, staff speak inappropriately to resident in care and the facility phone is in disrepair are unsubstantiated.

An exit interview was conducted with Ayad George, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.