Complaint Investigation Report

Interviews with C1 revealed they are happy where they are and has not talked about moving with their case manager or the administrators of the facility. Client interviews did not produce any evidence to verify facility staff are preventing resident from moving.

It was alleged that staff restrict resident from having visits. Interviews revealed that (C1) has had visitations. Interviews revealed staff denies refusing visits to C1 or any other clients. Interviews with outside sources and facility sign in sheets revealed C1 does get visits and that the facility has not denied any visits. A record review of the facility sign in sheet for visitors showed that from December. 1, 2022 until March. 6, 2023 that C1 has had 20 visits. Client interviews revealed that they have seen C1 with visitors. Client interviews did not produce any evidence to verify that staff are not allowing visits.

It was alleged that staff address/speak to resident inappropriately. Interviews revealed that staff are respectful and kind to the clients. Interviews with an outside source also revealed that the staff are always professional and treat the clients with dignity and respect. Client interviews did not produce any evidence to verify staff address/speak to them inappropriately.

Based on the evidence obtained from interviews, and record review, the complaint allegations of facility staff are preventing resident from moving, staff restrict resident from having visits, and staff address/speak to resident inappropriately are unsubstantiated.

An exit interview was conducted with Ayad George, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.