Complaint Investigation Report

Interviews with an outside source revealed that C1 was transported to to the Hospital. According to C1s medical assessment dated 12/11/2024 C1 is diagnosed with Schizophrenia and Parkinson's disease and it stated that they need assistance with everyday activities and needs prompting for personal needs. Interviews with staff revealed that C1 had monthly checks to their room and there was no lice in their room at the time. Interviews did reveal that the roommate had bed bugs after C1 left and the whole room was treated on 12/08/25 and 12/10/25. Interviews revealed that C1 injured their hand when they fell but there is no record or incident report of them reporting that they hurt their hand. Interviews revealed that on 10/29/25 C1 refused their medication. Interviews revealed there were times that they would refuse their medications and showers. Interviews with staff revealed that C1 does need help with everyday activities. Interviews revealed the staff have not neglected C1 and that they cannot make them take their medication or shower. Interviews revealed staff denied neglecting the clients at the facility.

Based upon the foregoing, the above listed allegation is unsubstantiated.

An exit interview was conducted with Nick Fierro and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.