Complaint Investigation Report

374602717-11-7-2025-08-AS-SJAB-DNATST-20251110135938

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/21/2025 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20250721093119

Staff did not safeguard resident's personal items.

Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to open complaint on the above-mentioned allegations. LPA identified herself, and met with Mia Brown, Administrator to discuss the purpose of the visit.

LPA was able to conduct a physical inspection of the facility, and collected relevant records, and was able to conduct interviews. It was alleged that the staff did not safeguard resident's personal items. Interviews revealed that Client 1 (C1) stated that they have an EBT card and purchases their own food. Interviews with C1 revealed that they label their food after purchase, and then places the food in the freezer. Interviews revealed that C1 purchased peanut Butter and Jelly crustables with fifteen inside and when they went to retrieve one there were only 9 left in the box. Interviews revealed they also had some chicken strips that were in the freezer that also went missing. Interviews with C1 revealed that they believe another client in the facility is stealing and eating their food. Interviews with staff revealed they offered to replace clients food that was missing because they did not want any issues between the clients. Interviews also revealed that someone did eat C1s food out of the deep freezer that is kept in the garage.

Based on the evidence obtained from interviews, records review, and outside sources, the complaint allegation of staff did not safeguard resident's personal items is substantiated. A deficiency is cited and on the 9099d page.

An exit interview was conducted and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.