Complaint Investigation Report

374604579-5-22-2024-08-AS-SJAB-D5QMC3-20240529092851

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/21/2024 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20240221145508

Staff speak to residents in an inappropriate manner.

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to close a complaint investigation into the above listed allegation. LPA introduced herself, was granted entry, and met with Sally Saif, Administrator, to whom she disclosed the reason for the visit.

LPA conducted interviews, made observations, and obtained and reviewed pertinent records. It was alleged that staff speak to residents in an inappropriate manner. Interviews revealed that the staff talk appropiately to the clients. The staff talk calmly and respectfully to all clients. Interviews revealed staff are nice and professional.

Interviews from outside sources also revealed they have not heard about staff talking inappropriately to the clients. The above-mentioned allegation is unsubstantiated. An exit interview was conducted with Sally Saif, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.