Complaint Investigation Report

374604579-6-18-2026-08-AS-SJAB-DVCUFM-20260624153259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/01/2026 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20260501103931

Staff did not ensure that resident's hygiene needs are being met.

Licensing Program Analyst (LPA)Tiffany Holmes arrived at the facility to deliver findings for a complaint investigation. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Suad Sawyer, Staff.

LPA previously conducted interviews with residents, staff, and outside sources, and made observations.

It was alleged that staff did not ensure that resident's hygiene needs are being met. Interviews revealed that the clients are not left in soiled clothing. Interviews with staff revealed the clients have dry, clean clothes on when they leave for program. Interviews revealed the staff wake the cleints up and change their clothes for program. Interviews from the outside source revealed that Client 1 (C1) arrives at program with an odor and soiled. Interviews revealed this has been going on for a long time. Other outside interviews revealed that they don't have any concerns regarding the staff or the care they provide for the clients at this facility. Interviews with the other outside source also revealed they have not observed C1 to have an odor or soiled when they have visited them. Outside states they feel as though the clients needs are being met.

Interviews revealed they have an order of incontince supplies that come to the facility monthly such as adult diapers, wipes and dispavle sheets. LPA observation revealed the storage of supplies in the office/garage and in the clients rooms. Interviews revealed the staff denied not meeting the clients hygience needs.

The Department has investigated the above-mentioned allegation and based on interviews and LPA observations.it was determined that the complaint allegation is unsubstantiated. The allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred

An exit interview was conducted with Suad Sawyer, Staff and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.