Complaint Investigation Report

374604579-6-18-2026-08-AS-SJAB-DVETHV-20260626144519

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/05/2026 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20260505144358

Resident sustained an injury due to staff neglect or physical abuse

Licensing Program Analyst (LPA)Tiffany Holmes arrived at the facility to deliver findings for a complaint investigation. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Suad Sawyer, Staff

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. It was alleged that the resident sustained an injury due to staff neglect or physical abuse. Interviews revealed that the staff at program and at the facility do not know where the bruises came from. Interviews revealed that they have asked where the bruises came from and neither party can determine where the bruises came from or what happened for the client to get bruises. Interviews revealed the main priority is to keep the clients safe at all times. Interviews revealed that there hasn't been any incidents that revealed the client hurt themselves or any incident reports reporting injury. Interviews with an outside source revealed that there were no concerns regarding the care that the staff provide to the clients.

The Department has investigated the above-mentioned allegation and the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Suad Sawyer, Staff and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was emailed to the Administrator at the conclusion of the visit.