Complaint Investigation Report

374604579-4-16-2026-08-AS-SJAB-DTFLTG-20260424090215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/13/2026 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20260213115310

Licensee must report any incidents that pose a threat to the health and safety of all individuals in care.

Licensing Program Analyst (LPA)Tiffany Holmes arrived at the facility to deliver findings for a complaint investigation. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Sally Saif, Administrator.

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. It was alleged that the licensee must report any incidents that pose a threat to the health and safety of all individuals in care. Interviews revealed that when there is an incident that occurs that the staff report the incident to the administrator and then the administrator reports it to Community Care Licensing (CCL) and San Diego Regional Center (SDRC). Interviews revealed that they have not had any clients at the facility causing concern for the other clients. Interviews revealed the main priority is to keep the clients safe at all times. Interviews revealed that there hasn't been any clients that have expressed danger or harm towards themselves or others. Interviews with an outside source revealed that there were no issues at the facility where clients are hurting one another or threatening one another. Interviews with an outside source revealed that Client 1 (C1) has not had any reports of hurting themselves or others and that they recently had their annual and that the client reported being fine and happy at the facility.

The Department has investigated the above-mentioned allegation and the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Administrator Sally Saif and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.