Complaint Investigation Report

lived there only a short time. Records reviewed reflect that C1 has been diagnosed with intellectual disability and episodic mood disorder, along with other diagnoses. Records reviewed and interviews conducted during the investigation yielded that, since moving into the home, C1 has had verbal altercations with staff, during which inappropriate, demeaning, and, at times, provocative language has been spoken by staff to C1.

Evidence reflected that Staff 1 (S1) spoke to C1 in a confrontational and argumentative manner in the presence of other staff and outside parties. Evidence also revealed that S1 belittled C1, making statements such as “it’s you on medication, not me.” Interviews further revealed that S1 was heard stating to C1, “respect my boundaries, don't walk up on me, and step off of me.” Interview also yielded that Staff 2 (S2) regularly used profanity when speaking in the presence of and to C1.

Based upon information obtained during the investigation, actions taken by staff triggered aggression and explosive episodes from C1 and fostered an environment that did not provide a welcoming or healthy relationship between staff and C1. Considering all of the foregoing, the allegation is substantiated. This finding means that the preponderance of the evidence standard has been met and the allegation is valid. Deficiency is cited per California Code of Regulations, Title 22, and is noted on the attached LIC9099-D.

An exit interview was conducted with Monica McDade, and copies of this report and Licensee Rights were provided to the Program Manager at the conclusion of the visit. Her signature on this report acknowledges receipt of copies of the report and the rights.