Complaint Investigation Report

It was alleged that the facility did not arrange transportation services for client. Interviews revealed that when the clients need to go somewhere that the staff usually take them. If they don't it would have to be a very interesting reason on why the staff wouldn't. For instance if a staff calls out at the last minute or if there is a doctor appointment for a client and a different client asks to go to 711 prior to them taking them to the appointment. The staff would still take them but it would be delayed until after the appointment. Interviews with clients revealed that no staff denied or refused them a ride. The day of the incident the client called 911 and was taken by ambulance to Grossmont Hospital. According to interviews when their treatment was finished, they tried to call the director to request a ride back to the facility. Interviews revealed the client was blocked by the director from the client playing on their phone earlier and interviews revealed the client knew they were blocked. Interviews revealed the client knows the facility number and called that number to request a ride home. The hospital sent the client home by Uber and the facility staff usually pick them or use a medical transport based on the safety need.

Allegations of staff did not treat client with respect and facility did not arrange transportation services for client are unsubstantiated. An exit interview was conducted with Monica Mc Dade, Program Administrator. A copy of this report and Licensee Appeal