Complaint Investigation Report

Interviews revealed there were no witnesses to Client 1 (C1) being verbally abused by staff. Interviews revealed that other clients have not experienced staff verbally abusing them. Interviews revealed staff talk to them nicely. The staff do not raise their voices at the clients.

Lastly, it was alleged that the licensee did not protect clients in care. Interviews with clients revealed they feel safe in and around the facility. Interviews revealed that staff are kind and watch over them at all times. Interviews revealed the staff come and check on them while they are in their rooms during their shifts. It was also revealed that staff keep the clients safe from other clients and from staff. There were no witnesses to licensee did not protect clients in care.

Interviews did reveal that C1 has a history of making false accusations against group home staff, and pumps up the accusations to seek attention. According to C1 Individualized Program Plan (IPP) it states that C1 is working on an outcome to stop lying.

Allegations of staff physically abused client, staff verbally abused client and licensee did not protect client in care are unsubstantiated. An exit interview was conducted with Monica Mcdade, Program Administrator. A copy of this report and Licensee Appeal Rights (9058 03/22) were provided to Administrator after the conclusion of the visit.