Complaint Investigation Report

Interviews with C1 stated that the staff came into their room and was yelling at them. Interviews with C1 stated that the staff came in and just stood in the room, and stated that the staff are causing C1 mental suffering. Interviews revealed the staff invade their privacy and space without permission. Interviews with C1 revealed they asked them to leave and they wouldn't leave. Interviews revealed that they do not know the name of the person that came into their room but claims the person has dark hair. C1 revealed that they are moving soon and that they won't have to deal with all the staff that are at the facility. Interviews revealed that C1 usually stays in their room unless they come out to make food and does not really talk to the staff or other clients.

The Department has investigated the above-mentioned allegation and based on interviews, LPA observations, and records review, it was determined that the complaint allegation is Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Program Director Monica McDade via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.