Complaint Investigation Report, 02/12/2026 — Cavelaris Community Care, Spring Valley CA

It was alleged that staff are smoking in the facility. Interviews revealed that Staff 1 (S1) smokes cigarettes in the buildings. Interviews revealed that S1 smokes in the kitchen and around the other rooms in the buildings. Interviews revealed that there is another staff that walks in as well with their cigarette lit but usually just walks in with it and walks out. Allegation is substantiated for staff smoking in the building. Interviews with S1 denied the allegation. There were other interviews that revealed S1 always smokes in the facility and has been for years. The allegation is substantiated for staff are smoking in the facility.

It was alleged that staff engaged in an inappropriate conversation with a resident. Interviews revealed that S1 has had many inappropriate conversations with clients. S1 has denied the allegation of speaking to the clients inappropriately. S1 stated that the clients speak to them inappropriately. Interviews revealed that S1 says things like, "oh you like nice today in those heels" or they have heard S1 say "your lips look kissable". Interviews also revealed that they have heard S1 ask clients do they boyfriends and S1 telling clients they look pretty or beautiful. Interviews revealed that they S1 likes to joke a lot and that is how they play it off. Interviews revealed that there were some interviews that did not want to state any names but stated they all know how S1 is. The allegation is substantiated for staff engaging in an inappropriate conversation with a resident.

Based on the evidence obtained from observations and interviews, the complaint allegations are substantiated. A substantiated finding means the allegations are valid because the preponderance of the evidence standard has been met.

Deficiencies are cited per Title 22 California Code of Regulation on the 9099 D page. An exit interview was conducted with Arlene Doulopoulos Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.