Complaint Investigation Report

It was also alleged that staff does not treat resident(s) with respect. Interviews revealed the staff talk to the clients with respect and are kind. Interviews revealed the clients are treated with respect and that the staff are attentive to their needs. Interviews revealed the clients are the ones that yell and curse out the staff. No interviews revealed that the staff don't treat the clients with respect.

The investigation did not produce supporting evidence or supporting witness statements to substantiate staff refused to provide medical attention for resident and staff does not treat resident(s) with respect. Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated.

An exit interview was conducted with Charity Bailey, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.