Complaint Investigation Report

It was alleged that personal & Incidentals (P&I) monies are inaccurate. Interviews revealed that on November 30, 2022 that the clients P&I monies were not accurate and did not match the documentation. Client 1 (C1) monies were off by several dollars and C2's monies were off by one hundred dollars. Interviews revealed that the money was available for the clients but it did not match what was documented. There was not exact change.

Based on the evidence obtained from interviews, records review, the complaint allegation is found to be substantiated; as the preponderance of evidence proves the alleged violation occurred.

An exit interview was conducted with Esther Morales, Caregiver and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.