Complaint Investigation Report

It was also alleged that staff do not ensure that resident's dietary needs are met. Interviews revealed that the Staff 1 (S1) does not let C1 get ice or ice water. Interviews revealed that the clients get tap water at meals and anytime they are thirsty. There were no bottled waters observed and when C1 asked for water while LPA was at the facility S1 got irritated and gave the client some ice and LPA watched as they turned the kitchen faucet on to give the client water. S1 then told LPA “look at what you started”. Interviews revealed that S1 usually tells C1 that they can not have ice.

The investigation did produce supporting evidence and supporting witness statements to substantiate staff do not ensure that resident's toileting needs are met and staff do not ensure that resident's dietary needs are met. The complaint allegation is substantiated.

An exit interview was conducted with Manny Navarro, Caregiver and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.