Complaint Investigation Report

It was alleged that staff mismanaged resident's medication. Interviews revealed the client has been receiving the same medications the whole time they has been at the facility. Interviews revealed that on this day C1 complained they were already upset when they said that they were given someone else's medications. Interviews revealed C1 does not know exactly how many pills they take or what all they are taking medications for.

It was alleged that staff failed to meet resident's needs, Interviews revealed that staff took client to all of their appointments and the ones they could not make, they rescheduled. Interviews revealed that the client is given their medications on time as prescribed by their doctor and that all their other needs are met.

It was alleged that staff failed to provide a comfortable environment. Interviews revealed that it was alleged that staff were having sex in the other empty room at the facility. Interviews revealed that there were never any staff having sex with each other at the facility at any time. Interviews revealed that C1 could not say who the staff were or what day it was when the alleged sexual activity occurred.

Based on the evidence obtained from interviews, records review, the complaint allegations are unsubstantiated.

An exit interview was conducted with Raquel Garcia, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.